Returns & Exchanges
At Maison Balzac, we want you to be completely enamored with your new homewares. If your selection isn't quite right, we offer returns or exchanges on full-priced items within 14 days of delivery.
Initiate Your Request
Contact our concierge team via email with your order number and the specific items you wish to return or exchange.
Prepare Your Parcel
Ensure all items are in their original, unused condition and safely tucked inside their signature Maison Balzac packaging.
Ship It Back
Affix the provided return label to your package and drop it off at your nearest authorized postal service or courier point.
Refund Processing
Once our atelier receives and inspects your return, we will process your refund or dispatch your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing